When you are choosing physician billing services to help your practice handle its billing efficiently, the goal is for your patients to think that you and the billing service are one in the same. What good would it do for your patients to be aware that the person that they are talking to or questioning about their bill is from a third party? To the patient, it could be disconcerting, making them potentially wonder if the person on the other end of the phone even knows what they are talking about. That is why when you shop for the right outsourced billing service, you need to know what to look for to ensure optimal service.
Know The Physician Billing Services You Want
Before you start researching the various physician billing services available, take the time to make a list of what you want in a service. This list should include all of the services that you want provided as well as those that you do not want provided. This will give you a place to start when you interview various companies about their services. Some companies offer customized packages while others only offer their own packages, which might include services that you do not want or even need.
Debt Collection Policies
The physician billing services that you hire will be responsible for collecting payments from your patients. You should know up front how they will handle debt collection, as it will be done in your name and could ruin your company’s reputation if not handled how you would like it to be handled. Have the conversation right away regarding the company’s debt collection polices to ensure that you know what you are getting into before signing any contracts.
Know the Specialties
Not every billing service is a one-size-fits-all company, which means that they might not be well versed in your specialty, whether you are an ophthalmologist, obstetrician or orthopedic doctor. It is to best to ask questions regarding your practice’s specialty to see how it is handled before hiring a company that does not have experience in your specific industry.
It is easiest to think of your physician billing services as an extension of your practice. Just as you would thoroughly interview a new staff member, the same should be done before hiring a billing service. They are, in essence, part of your staff. You need to know how the process will be handled, how your expectations will be met, and that your practice will continue its good name, all while enhancing your efficiency.
Applied Medical Systems has been providing proficient medical billing, coding and practice management for the last three decades. They offer results for a wide range of medical specialties throughout the United States with the use of today’s newest technology, allowing clients to obtain the proficiency in the office they require, as well as allowing them to boost their bottom line.
Contact us today for a free consultation with our physician billing experts.